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Here's a professional job description you can use for Indeed, ZipRecruiter, or your careers page.

HVAC Receptionist / Customer Service Representative

Location: Timonium, MD
Company: Elmar Heating & Cooling
Job Type: Full-Time

About Elmar Heating & Cooling

Elmar Heating & Cooling is a trusted HVAC company serving homeowners throughout the Baltimore area. We pride ourselves on exceptional customer service, honest communication, and quality workmanship. We're looking for a friendly, organized, and customer-focused individual to join our team as our HVAC Receptionist.

Position Summary

The HVAC Receptionist serves as the first point of contact for our customers. This position is responsible for answering incoming phone calls, assisting customers, scheduling service appointments, and supporting our dispatch team to ensure technicians are efficiently scheduled and customers receive outstanding service.

Previous HVAC customer service or dispatch experience is strongly preferred.

Responsibilities

Answer incoming phone calls in a professional and friendly manner
Schedule service, maintenance, and installation appointments
Assist customers with questions regarding appointments, services, and billing
Coordinate with dispatch to ensure efficient technician scheduling
Communicate appointment updates with customers and technicians
Enter and update customer information accurately in company software
Respond to emails and online customer inquiries
Process service requests and create work orders
Provide excellent customer service while resolving customer concerns
Assist office staff with administrative tasks as needed
Maintain accurate records and documentation
Support daily office operations

Qualifications

Required:

Excellent phone etiquette and communication skills
Strong organizational and multitasking abilities
Customer-focused attitude
Ability to work in a fast-paced environment
Proficient with computers and Microsoft Office

Preferred:

2+ years of HVAC dispatch, HVAC customer service, or HVAC office experience
Experience using HouseCall Pro or similar field service management software
Knowledge of HVAC terminology and service processes
Experience scheduling technicians or coordinating field personnel

What We're Looking For

The ideal candidate is someone who:

Enjoys helping customers
Is dependable and punctual
Can remain calm under pressure
Has strong attention to detail
Works well with technicians and office staff
Takes initiative and is eager to learn

Benefits

Competitive pay based on experience
Paid Time Off (PTO)
Paid holidays
Health insurance
Retirement plan (if applicable)
Ongoing training and career growth opportunities
Supportive, team-oriented work environment

Schedule

Full-Time
Monday–Friday
Occasional overtime as needed

Apply Today

If you have HVAC customer service or dispatch experience and enjoy providing exceptional service to customers, we'd love to hear from you. Join Elmar Heating & Cooling and become part of a team committed to delivering comfort and quality throughout the Baltimore area.

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